Guideline

Refund & Cancellation

Last updated May 5, 2026

 

Nature of Service

aShopAI.com provides custom digital web store building services (“the Service”). All services are bespoke and made-to-order. Upon receipt of payment, we immediately begin allocating resources, preparing materials, and commencing the production process.

As the Service is a custom digital deliverable that begins immediately upon payment, refunds are limited in accordance with the terms set out below.

 

Refund Schedule

Cancellation during production – 70% refund (after deducting resources and working hours already invested)

Before Template delivery – No monetary refund — free revision provided (see Section 3)

After Template has been delivered – Service deemed complete — no refund

After client has installed Template and gone live – No refund 

 

Preview & Free Revision Policy

Prior to final delivery, aShopAI.com will provide the client with a preview of the completed Template.

The client is entitled to one (1) free revision, which includes:

  • Colour scheme adjustments
  • Text and copy amendments
  • Image replacements or repositioning

The following are NOT included in the free revision:

  • Major structural or layout changes
  • Complete redesign of the overall visual style
  • Changes to service package scope
  • Additional pages or features not included in the original order

Additional revisions or out-of-scope changes may be accommodated at an additional charge, subject to agreement between both parties.

 

Non-Refundable Circumstances

No refund will be issued under the following circumstances:

  • The client provides incorrect, incomplete, or misleading information during the order process
  • The client delays in supplying required materials (e.g. product photos, business details, logo) beyond a reasonable timeframe
  • The client requests work that falls outside the original agreed service scope
  • The client changes their mind after the Template has been delivered
  • Issues arise from the client’s own hosting, domain, or third-party platform configuration
  • The client is dissatisfied with results arising from their own provided content

 

Cancellation Process

To request a cancellation or refund, the client must:

  1. Submit a written cancellation request to info@aiwebshopsy.com
  2. Include the original order reference number
  3. State the reason for cancellation

Cancellation requests will be reviewed within 5 business days. Approved refunds will be processed within 10 business days via the original payment method.

Client Responsibilities

To ensure timely and accurate delivery, the client agrees to:

  • Provide all required information and materials accurately and promptly via the aShopAI.com order form
  • Review the preview and submit revision requests within 7 days of preview delivery
  • Confirm acceptance of the final Template in writing (by email or platform message) prior to installation

aShopAI.com shall not be held liable for delays or quality issues arising from the client’s failure to fulfil the above responsibilities.

 

Governing Law & Jurisdiction

These terms are governed by the laws of the jurisdiction in which aShopAI.com’s business is registered. Any disputes arising from this policy shall first be attempted to be resolved through good-faith negotiation between both parties.

 

International Consumer Rights

aShopAI.com respects the statutory consumer rights of clients in all jurisdictions. Where the client’s local consumer protection legislation provides rights that cannot be excluded or waived by contract, those statutory rights remain fully unaffected by this policy.

Specific notes:

  • EU & UK Clients: Under the EU Consumer Rights Directive and UK Consumer Contracts Regulations 2013, you may have a 14-day right of withdrawal. However, by expressly requesting that the service commences immediately upon payment and acknowledging this in the confirmation checkbox, you agree that this right of withdrawal is waived once the service has been fully performed.
  • Australian Clients: Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
  • New Zealand Clients: Your rights under the Consumer Guarantees Act remain unaffected.
  • Canadian Clients: Provincial consumer protection laws, including those applicable in Quebec, remain unaffected.

 

Agreement

By completing payment on aShopAI.com, the client confirms that they have:

  • Read and fully understood this Refund & Cancellation Policy
  • Agreed to all terms stated above
  • Consented to the service commencing immediately upon payment
  • Understood that, where applicable, their statutory cancellation rights shall be handled in accordance with relevant local consumer protection legislation

For any questions regarding this policy, please contact us at info@aiwebshopsy.com before making payment.